Revinate and eCornell Present: Next Generation Guest Satisfaction. Webinar Details.
Turn your guests into an army of marketers. inGuest Surveys is a social review solution that solicits guest feedback via a modern, interactive survey. inGuest helps you increase response rates and provides a full, 360° view of guest feedback so you can easily identify and implement the most impactful operational improvements.
|Send Interactive, Social Surveys
Send social surveys that are more in line with what guests prefer these days – shorter, review-style formats plus the flexibility to add custom questions to capture information about your spa, restaurant or any services or amenities to see a full view of guest satisfaction. The interactive style encourages responses and social sharing.
|360° Voice of the Customer Insight
Get a full 360° "voice of the customer" overview, which combines your public, online feedback with private, solicited inGuest feedback. With inGuest Surveys, you'll have consolidated reporting, data analysis, comparisons and trends to ensure that you are making the best decisions for your organization.
|Single Dashboard for all Solicited Surveys and Review Feedback
When you sign up for inGuest Surveys, your Revinate dashboard expands to allow you to monitor and manage inGuest Surveys just like you manage your public online reviews. You can easily respond to reviews or surveys, share feedback publicly and open tickets to track hotel responses and assigned action, all from within Revinate.
|Share Reviews on Facebook and Twitter
Increase visibility for your property by empowering and encouraging your guests to share feedback publicly on Facebook and Twitter. With inGuest Surveys you have the option to share all your reviews, or only your 4 and 5 star reviews.
|Publish Reviews on Your Hotel's Website
Using Revinate's easy-to-use publishing widget, you can post inGuest responses on your website to spread positive sentiment, increase conversion rates and drive up to 23% more bookings. By displaying fresh reviews on your website, your prospective guests won't need to visit other review sites or OTAs for validation.
With a dashboard that includes detailed stats about your inGuest Surveys response rates, open rates and trending, you can stay on top of program performance and A/B test to optimize your results.
Having a constant stream of fresh content from verified guests increases the credibility of the review, keeps customers on your website and strengthens your SEO performance.
With an easy in-line editor, inGuest Surveys can be designed and sent to guests in under an hour. The editor walks you through all the customization options available for the survey and email, ensuring that your time can be spend on more important tasks, like analyzing results and improving your operations.
|Measure and Track Your NetPromoter Score
The NetPromoter score is increasingly become a standard measure of guest loyalty. Start tracking your guests' likelihood of recommending your hotel and get the information you need to improve your score over time.
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